tier-1 floor, live
Polled every 2 – 8 sLive Floor.
Helpstead runs an outsourced tier-1 floor end-to-end on AI agents. This is the same console our ops team watches while working — agent-resolved tickets, current escalations, and the CSAT signal that drives the contract.
floor description
Helpstead · Outsourced tier-1 support, run end-to-end by AI agents with a human escalation bench. The numbers below update as agents triage and resolve inbound across email, chat, voice, Slack, Teams, and your ticketing system.
The data on this page is a seeded demo that resets on every deploy — sample, not production telemetry.
Open ticketssyncing
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in-flight + escalated
Inflow / minsyncing
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rolling average
Escalation queuesyncing
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avg eta · –
CSAT · opt-out todaysyncing
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awaiting sample
Live Floor feed
last 20Latest agent action
142 in · 138 resolved · 4 escalated · last 60 minemail ·“SSO redirect loop after Okta change” — resolved in 38s · traced to /v2/identity/sso